Frequently Asked Questions

This Agreement was last modified on 27 October 2020

General Questions

What is aswa2?

Established in 2019, aswa2 is the leading e-commerce platform in the Lebanon, and soon, in the MENA region. aswa2 offers thousands of products across multiple categories including electronics, fashion, health & beauty, household items, luxury items etc.. We are continuously looking to expand our platform, and as such update our products regularly.

Where is your head office located?

Our head office is located in Beirut, Lebanon. Our presence however is 100% online.

What type of customers do you have?

Anyone and everyone looking to buy genuine products at an amazing price!

How can I get support from aswa2?

We’re always here to help, simply click on the contact us section below.

Who should I contact if I have any queries?

You can contact our customer service team on the contact us section, through email or phone.

How can I speak directly with a seller or buyer on aswa2?

By contacting our customer service team on the contact us section below.

Orders

How do I place an order?

Register on our website, click on the product you like, and simply follow the instructions. It’s simple and fast.

How do I track my order?

For the mean time tracking an order will not be available. Orders are sent through a delivery courier service, which will contact you upon delivering the order.

Do I need an account to place an order?

No, but if you register with us you will be able to enjoy the following benefits through your Aswa2 account:
• Save your address and payment details for faster shopping
• Manage your account details, order history and email preferences and see your wishlist.

I bought my first item from aswa2, what's next?

You’ll receive a confirmation email and will later get a call when the product is ready to be delivered.

How do I know the status of my order?

Once you’ve placed an order, you’ll be notified as your order progresses.

To check the status of your product, log in to your aswa2 account and click on the ‘Orders’ tab.

You’ll be able to see the status of each order here.

I haven't received my order yet. What should I do?

Delivery times vary according to the order, however we aim to deliver your product in 24 to 72 hours. If your order still isn’t delivered, you can always contact our customer service in order to follow up.

Can I add items to an existing order?

It is not possible to combine orders or add items to an existing order. Please contact us on our customer support and we can see what the possibilities are to combine orders.

What should I do if I have a problem with my ordered item?

Please get in touch with our customer service team through email or phone.

  • Phone:+961 71 296 222
  • Email: support@aswa2.com

Account

How can I make changes to my account details and information?

Visit ‘My Account’ , and click on either ‘Account Details‘ or ‘Addresses‘ in order to edit the section you want.

If you’d like to edit more information, email us on: support@aswa2.com

I forgot my password. What do I do?

Click on the ‘forgot my password‘, and a recovery password will be sent to your email address.

How can I create a aswa2 account

Getting started with us is easy.

Click on our ‘My Account‘ page. Fill in the required fields – we’ll need your name, email address and desired password

Click ‘Register‘.

That’s it! You’re now part of the aswa2 family!

Deliveries

What shipping methods are available?

We will be delivering all products with TimeSaver, our trusted courier service company

How long will it take to get my package?

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Can I have my items delivered to a country different from the one my account is registered at?

For the mean time, we’re only delivering in Lebanon.

Will I receive a confirmation phone call before delivery happens?

Yes! Expect a call from TimeSaver, our trusted courier service company in order to arrange a convenient time and place for your order to be dropped off.

Selling on aswa2

What items can I sell on aswa2?

Please check the categories of items you can sell here. Items to be sold need approval prior to being listed.

How much do I need to pay to list my products on aswa2?

Nothing!

How does selling on aswa2 work?

Simply head to this link (insert link) and list your item along with the required details. We will then contact you via email to confirm your listing.

SHOPPING CART

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