Enjoy shopping on aswa2 with these great return policy features:
3 Day Returns
You have 3 days to make a refund request after your order has been delivered.
You can return any product you have bought from aswa2, check below for more information.
If your purchase is found to be counterfeit, you will receive a full refund along with any shipping fees paid.
How does Return Policy Work?
Initiate A Return
By calling our customer service or via My Orders page/screen
A pick-up will be scheduled by one of our courier services.
Return The Item
Pack the item in its original state and packaging. Hand over the package to the courier representative.
Once we receive your returned item, we will inspect it and process your refund.
I received a defective/damaged item, can I get a refund?
In case the item you received is damaged or defective, you could return an item in the same condition as you received it with the original box and/or packaging intact. Once we receive the returned item, we will inspect it and if the item is found to be defective or damaged, we will process the refund along with any shipping fees incurred.
I received a wrong item, how can I return it?
In the unusual circumstance where the item received is wrong, you can return the item in the same condition you received and in the original box and/or packaging intact. Once we receive the returned item, we will process the refund along with free 3 day returns.
When are ‘Returns’ not possible?
There are a few certain scenarios where it is difficult for us to support returns:
- Return request is made outside the specified time frame, of 3 days from delivery.
- Product is used, damaged, or is not in the same condition as you received it.
- Specific categories like innerwear, lingerie, socks and clothing freebies etc. Kindly check the Non-Returnables list.
- Defective products which are covered under the manufacturer’s warranty.
- Any consumable item which has been used or installed.
- Products with tampered or missing serial numbers.
- Anything missing from the package you’ve received including price tags, labels, original packing, freebies and accessories.
- Fragile items, hygiene related items.
I have changed my mind; can I return what I have bought?
If you change your mind before receiving your item, just call us to cancel your order and we will process the refund along with any shipping fees applied. If you wish to return the item after receiving it, you have up to 3 days to return them, keeping the below rules in mind:
- The item is not on the Non-Returnables list.
- You can’t return Clearance Items clearly marked as non-returnable and displaying a No-Return Policy.
- Only the items with ‘Retail Packaging’ never opened (Sealed/Closed Box) and still with its Original Seal can be returned.
- In case you decided to return your item after the three days have passed and there is nothing faulty in the item, we can contact the seller on your behalf to try and arrange for such a return, however please note that some sellers do not accept a product back under these circumstances.
What are the items that cannot be returned? (Non-Returnables list)
The items that can not be returned are:
- Clearance items clearly marked as such and displaying a No-Return Policy
- When the offer notes states so specifically are items that cannot be returned.
- Items that fall into the below product types:
Beauty & Fragrances
Hair Care products
Chocolates or chocolate boxes
Cigars and Cigar Boxes
Beauty accessories such as headpieces, eye lashes, eye lenses and eye serums
Can I return Clothing & Fashion accessories?
You can return any Clothing item or Fashion accessory within 15 days in the same condition you received and in the original box and/or packaging intact, as long as the item is:
- not listed in the Non-Returnable List.
- not Clearance Items clearly marked as such and displaying a No-Return Policy
- in the same condition as received and with the original packaging box and tags attached
How long does it take the courier to collect the returned items?
Typically, the courier representative will contact you within 3 to 5 days from the day you requested a return. However, it might sometimes take up to two weeks for our courier to collect the item.
How can I receive a refund if I paid by Credit Card?
If you have paid through electronic means (Credit or Debit card), the paid amount will be refunded to your card. The amount paid may take up to a month to reflect in your card statement, depending on individual’s bank process.
I paid through Cash on Delivery, how will I receive a refund for my item?
If you have paid through Cash on Delivery, the money will be transferred to your wallet on your aswa2 account within a period of one week from the collection date and subject to the compliance of the returned item to the return conditions. If you choose to receive the return in cash, you can contact us and collect them from aswa2 offices after two weeks following your request.
Will I be charged shipping fees when I return an item?
If you place a return request within 3 days of receiving your item, you will be charged the delivery fees whereas aswa2 will cover the return fees depending on the below eligible scenarios.
I lost the Original Packing in which I received the item, how can I still return it?
We accept return of item only if it is in an unopened, original box and/or packaging intact with all labels and barcodes on it, however in this case, please contact us for more information.
What does it mean by ‘Retail Packaging’ never opened (Sealed & Closed Box)?
A brand-new, unused, unopened, undamaged item in its original packaging. Packaging should be the same as when it was delivered to you.
What are the eligible scenarios for free returns?
If the customer received a Counterfeit Item, Wrong Item, Defective Item, & Used or Refurbished Item.